Refunds offered after ‘teething problems’ with Marble Arch Mound

A steward and no visitors on the Marble Arch Mound in central London which has opened to the public. The summit of the new 25-metre high installation will provide sweeping views of Hyde Park, Mayfair and Marylebone when it opens to the public in July. The artificial hill has been built on a scaffolding base, with layers of soil and plywood forming the mound which has a hollow centre with space for exhibitions and displays. Picture date: Tuesday July 27, 2021. (PA Wire)
22:27pm, Tue 27 Jul 2021
CBAD8A00-D2B9-4E0E-ADDF-D0366C357A34 Created with sketchtool. E9A4AA46-7DC3-48B8-9CE2-D75274FB8967 Created with sketchtool. 65CCAE04-4748-4D0F-8696-A91D8EB3E7DC Created with sketchtool.

Visitors to the new Marble Arch Mound are being offered refunds due to “teething problems” with the attraction.

A day after it opened to the public, parts of the man-made mountain in central London are “not yet ready for visitors”, Westminster Council has admitted, adding it was “sorry for the delay”.

The authority said it is working to resolve issues “over the next few days”.

Anyone who booked a ticket for the first week will be contacted and offered a refund as well as a free return ticket “so they can see the mound at its best”, the council said.

The 25-metre mound, planned by Dutch architect company MVRDV, is designed to give views of the capital’s Oxford Street, Hyde Park, Mayfair and Marylebone.

It is part of a scheme to increase footfall in the shopping district as lockdown restrictions ease.

We are aware that elements of the Marble Arch Mound are not yet ready for visitors

But there have been some complaints following its opening that work is still ongoing, with some people taking to social media to pan the attraction.

In a statement, Westminster Council said: “We are aware that elements of the Marble Arch Mound are not yet ready for visitors.

“We are working hard to resolve this over the next few days.

“In light of the delay, we are offering anybody who has booked a visit during the first week a return ticket free of charge so that they can enjoy the full experience including the Lightfield art installation, M&S Food, and the landscape once it has had time to bed in and grow.

“People who visited the mound today, and people who are booked for the rest of the week (including the weekend), will be contacted and offered a refund and a free return ticket so they can see the mound at its best.

“Anyone who has booked a visit this week can go up the mound as planned and then still take advantage of the free return ticket.

“The mound is a living building by design.

“We’ll continue to adapt and improve London’s newest outdoor attraction and resolve any teething problems as they emerge.

“We’re sorry for the delay and look forward to welcoming visitors when they’re ready to enjoy all the mound has to offer.”

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